Support Packages

Our various support packages are designed to appeal to businesses of all sizes. From a ‘one man band’ to multinational conglomerates, there is always something to suit you. Or if you prefer something different, we will happily tailor a support package to suit you.

Plans and Pricing

*pricing isn’t the same as before, it’s either contract or pay as you go,

Pay-As-You-Go IT Support

From time to time we all need a little help, a broken printer, a nasty virus. It’s something that every business will endure at some point, no matter how big or small. We will happily sort these things on a job by job basis.

Remote and On-Site IT Support

A mix of remote and on-site IT support provides a cost-effective, and time-efficient IT solution. Reduced resolution time means less downtime for you, but we’re on-hand when a visit is needed.

Machine Monitoring Software

Minimise downtime and get proactive with your IT support with machine monitoring software. The most efficient IT support solution.

Service Options

 

Professional, predictable peace of mind

Our IT support services are designed for companies who either don’t have the necessary technical expertise or those who might need some extra help with the more challenging aspects of IT management.

Our competitively priced support plans are designed to appeal to the typical needs of the average business.

 

Remote Machine Monitoring

All of our clients benefit from a remote machine monitoring service. For just £5 a month per machine, it’s installed onto your PC or laptop and runs quietly in the background. This allows us to monitor the health of your machine and network, and to access your computer remotely if necessary to perform some tweaks.

We’re on alert for anything critical affecting your PC, to prevent or act on issues as soon as they occur. This keeps your office operating efficiently and keeps interruptions and downtime to a minimal.

Pay-As-You-Go IT Support in Cheshire

This starts from £5 per-month per-machine for remote machine monitoring and is then priced on a per-job basis. This is great for any type of IT work, virus problems to hardware configuration and workstation setup. For more details please get in touch.

Contract IT Support

If you know that you will need some consistent IT support, a contract option is also available. For £25 per-month, per-machine (including remote machine monitoring) you will receive full remote support and ½ and hour of on-site support per-machine. Any unused on-site support time can then be rolled over to up to one month.

Common IT issues we support

Virus Problems

Hardware Upgrades and Configuration

Software Support

Hardware Installation

Software Installation

Connectivity Issues

Email and Internet Issues

Printer problems

Server Issues

New Workstation Setup